Product Update

What's new in Console Cloud?

Updates, Updates, Read all about it!!

  1. Invoice Arrears Workflow – We’ve changed our Arrears workflow to be more efficient and for our premium subscribers invoice arrears are available! Set up automated reminders for tenants who fall into arrears for outstanding invoices. Track and send copies of outstanding invoices all from the arrears workflow. <more info>

  2. Re-use tenant lease end date – The ability to commence a new lease within the same property on the same date as the existing tenancy. You can also still invoice and receipt to previous tenancy if needed, such as for any penalties for not going ahead with the lease. <more info>

  3. CC Owner Statements to a secondary email – When adding additional emails to a contact within a management agreement, you can now edit the preferences to allow that email to receive copies of the owner statement. This is ideal for sending statements to an accountant as a Cc. <more info>

  4. Reconciliation – Console Cloud will now remember the last entered closing statement balance each time you open the Reconciliation screen.

  5. Tenant App and Owner Portal invite improvementsUpon creation of a new agreement, the setup step in the wizard will allow you to invite contacts to the tenant app or owner portal

  6. New Partner Alert – Automate tenant referrals to our new connection partner YourPorter (currently not available to VIC and NZ clients). Find out more <more info>

  7. Inspection Reports WA clients –  WA Entry and Exit reports have been updated to show a YES or NO in the Condition columns. Also for any new Entry/Exit reports created, the area items have been split out to individual lines for doors/walls/ceilings.

  8. Console Tenant App Version 4.0.0 for IOS and Android

  • What’s new?

  • Real-time notifications to the status when:

  • A maintenance request is created or its status is changed

  • An invoice is created

  • Tenant has an upcoming routine inspection

  • Streamlined tenant onboarding

  • Stability and performance enhancements

  • Tenant Transaction CSV Export – You now have the ability to export your tenant transaction tab to CSV! You can use the filter option to download some or all of the transactions listed. 

  • Optionally download PDF receipt in Bulk receipt – When manually completing an individual receipt, a PDF receipt will no longer be automatically downloaded, and instead the user can choose to download it if needed.

  • Owner portal enhancements for Maintenance Pro users -Your owners can now interact with maintenance job actions and PropertySafe inspection actions directly through the owner portal.

  • New Residential Properties List – The Residential Properties list has been redesigned for you to more efficiently utilise the property information. Not only has the look and feel changed, but it also comes with new features such as filters!

  • Console Go app version 2.0.0 has been released for iOS and Android and is jam-packed with new features!

    • Properties and contacts are now organized and searchable by category.

    • Create, edit, and/or delete notes on the go for a contact, property, or inspection.

    • Invite contact to the Console Tenant mobile app and/or the Console Owner portal.

    • Create, inspect and/or delete inspections.

    • Create, edit, view active and historical maintenance requests on a property.

    • Ability to zoom on captured and imported images.

    • Ability to highlight and/or annotate images.

    • For iOS Users, caller Identification (ID)’ settings to automatically identify callers from your Console contact registry (settings activation required).

    • New and improved ‘Send Report’ flow for paperless inspections.

    •  Reports can be sent to the owner and/or a tenant with or without photos.

    • Console will notify you if the inspection upload is in progress before sending the report.

    • If the send action fails due to size constraints, you have the ability to send the report without photos.

    • Now compatible with iOS 15!

    • Plus, stability and performance enhancements

What’s New

Email CC & Bcc

Additional recipients can now be included as a BCC and/or CC on individual email messages, directly from the communications drawer in Console Cloud. You will be able to search and use any contact that is currently set up in your Console Cloud contacts and users list as well as enter a full email address manually, for recipients that are not entered as a contact.

Tenant List Export
Looking for a little more information on your tenant lists? Look no further! When using the “Export to CSV” option in the tenant list, the paid to date and part payment fields are also included in the export if you select “All Columns”.  

EOFY Statement Updates

You now have the ability to generate statements based on specific date ranges rather than financial years

Console Pay Arrears Updates

You can now turn on Arrears Automation with confidence!  If your tenant has had funds debited that are either not yet cleared, or are cleared but not yet receipted, the arrears notifications will not be sent.  The notifications will re-commence automatically if the tenant is still in arrears once the funds have been receipted.

What’s New

Notes Improvements

  1. New notes tab added to MA & TA and creditors, updated inspection & maintenance notes
  2. Take notes for contacts and sales
  3. Delete and edit notes

Disbursement Approvals

Mark your disbursements as ready or not ready with the new disbursement approvals feature, allowing your team to collaborate about your owners better. More details

Gained & Lost Report Improvement

Added a new filter called “Latest Property Changes” that when set to “yes” only shows the latest gained/lost information on each property, and not multiple rows for each and every change.

Console Go App

New areas created will have area items auto-populated. A user can also now swipe to delete or rename inspection areas. Other improvements in this release include the ability to add and view property notes from within the app; and an improved search function that now progressively shows the PM the search

Commercial Invoice Credits

Clients can now set up invoice credits for Commercial tenancies. More details

Rent Based Fees Inc/Ex GST

Clients can now setup these two RENT based fees to be INCL/EXCL of GST upon setup.

What’s New

New Look Marketplace

Subscription information & packages now display at the top of the marketplace, addons & extensions have also been organised into categories, making it easier to upgrade & add new tools. More details

CPI Adjustments (Commercial)

CPI adjustments (shortfalls and windfalls) are now auto-applied to the next recurring tenancy invoice.

CPI Apply (Commercial) 

Apply now produces a report for the user so they can take that information and convey it to tenancies post CPI apply.

Disbursement Previews 

Preview your owner disbursement details before completing your disbursement. More details

What’s New

Categories

We have released a new Categories feature that allows you to group and organise data by assigning user-defined categories to properties and people. More details

Owner Portal

Fixed an issue where properties were still showing up as leased when the tenant had already vacated.

Exit Condition Reports

Exit condition reports will now include both entry and exit condition / comments side by side on the PDF. This can be turned off at any time from Settings → Office and under Inspections.

Console Advertising (Premium Plan Feature)

All your listings, advertised on all of Australia’s leading listing portals through one location.  More Details

Management Agreement

Track management agreements that are expiring in 30 days, 60 days, or have already expired on your dashboard.  Clicking on each line will also take you to a filtered list that you can export to CSV.

Entry and Exit Inspections

Rearrange areas on your Entry and Exit inspection reports with new adding/editing tools, as well as dragging and dropping.

Receipting

You can now view vacate information & outstanding rent amount when directly in the receipts screen, giving better visibility over your tenants.

Paperless Entry Inspections

Completely paperless, Go Inspect helps you maximize efficiency throughout the whole inspection process. Experience inspections the way they should be. More details

Two-Factor Authentication (2FA)

Keep your Console Cloud login extra secure with Two-Factor Authentication (2FA). Once enabled, in addition to your username and password you will also need to enter a randomly generated passcode using a free authenticator app on your mobile device or tablet. More details

Owners Statement References

You can now use the property reference or property address when generating the ABA file for upload to your bank. More details

Withhold Options at Disbursement

You can now use manage your withheld amounts from the disbursements table.  More details

Say hello to Inbound SMS (Available with Premium)

Manage all outbound and inbound comms seamlessly through Console Cloud as tenants, landlords, and creditors can now reply to text messages. Free on the Premium plan, upgrade today.   More Details

Console Go updates

Console Go Version 1.2.1 has now been released to resolve the photo orientation issues on IOS devices, iPhone users should update the app via the IOS store.

Tenancy widget on property details

If a property does not have a current active tenancy associated with it, the tenancy widget on the property details page will now show you if there are any previous or upcoming tenancies. The “View all” link will let you access these tenancies via the side drawer.

Exit Condition Reports (QLD)

You can now enter the water meter reading and the date of the meter reading in the “Extra Information” section when preparing the QLD Exit Condition Report (ECR) in Console Cloud. 

Exit Condition Reports (NSW & WA)

Exit Condition Reports (ECR) for WA and NSW users now includes the condition and comments of the property at the start of the tenancy alongside the condition of the property at the end of the tenancy. This feature will be available for additional states soon.

What’s New

Bills feature updates

Bills no longer require a due date to be paid. Creditor dissections if one exisits are also now automatically added for bills that are synced from Maintenance Pro or Integrations.

Owner Portal

Owners can now view and download inspection reports that have been shared with them directly in the Owner Portal.

Console Nebula forums

Find answers, ask questions, and connect with the Console Cloud community with Forums, now available on the Console Learning portal & in the free Console Nebula app.  More details

Bills Feature (NEW) –

Manage payments and bills easier and quicker with the NEW bills feature.  Bills will include all functions of the payments screen making room for features to be rolled into one screen in the future.  Bills features include: 
  • Entering bills in bulk using flashscan
  • Viewing bills by due dates
  • See total ownership available in one area
  • On-charge bills to tenants, including water & other charges
  • Attach and redact original bill information to tenant invoices

Additional commercial bills features

  • Set GST for on charge rules on management agreements
  • View tenant invoice in bills view screen

Communication updates – SMS communications now display as threads with the ability to send messages directly in the message drawer, helping you view and manage communications quicker.  More details

Disbursements –  The disbursement screen look, feel, and features just got better. Export disbursement information, view by portfolio, access filters easier, and view your owner statements in alphabetical order. More details

Console Nebula App – Learn on the go with the new Console Nebula App. Download now 

Owner Portal improvements – Vacant commercial buildings will no longer  display on the owner portal, only properties or units that relate to a commercial building (common property) display ensuring commercial owners see their tenancies. 

What’s New

Inspection (VIC) –

Now all VIC legislation related requirements are completed and Live for VIC clients 

In line with the reforms, a number of questions have been added to the Entry/Exit pdf report, Console Go Inspect and Console Cloud.  Those additional question are: 

  • Is a telephone line connected to the rented premises?
  • Is an internet line connected to the rented premises?
  • Is the rented premises connected to the national broadband network (NBN)?
  • What is the location of NBN connection in the rented premises?
  • Date of last smoke alarm test
    Date of last electrical safety check test
  • Date of last gas safety check
  • Date of last swimming pool barrier compliance check

Console Commercial – Our new Commercial Module will help you manage your commercial property portfolio with ease and efficiencies unseen in any other Cloud platform.  Encompassing smart workflows and centralized data management your need for external record keeping is nullified.  Activate here

Inspection Terminology (VIC) –  Terminology changes have been made to the Entry and Exit pdf report.  Tenant has been replaced with Renter and Lessor/Agent has been replaced with Rental Providor/Agent. The text in Section 11 of the new legislation has been added to the front page and additional disclaimers for the tenant about signing are now included on the last signature page..

What’s New

Inspection (VIC) –

Now all VIC legislation related requirements are completed and Live for VIC clients 

In line with the reforms, a number of questions have been added to the Entry/Exit pdf report, Console Go Inspect and Console Cloud.  Those additional question are: 

  • Is a telephone line connected to the rented premises?
  • Is an internet line connected to the rented premises?
  • Is the rented premises connected to the national broadband network (NBN)?
  • What is the location of NBN connection in the rented premises?
  • Date of last smoke alarm test
    Date of last electrical safety check test
  • Date of last gas safety check
  • Date of last swimming pool barrier compliance check

Console Commercial – Our new Commercial Module will help you manage your commercial property portfolio with ease and efficiencies unseen in any other Cloud platform.  Encompassing smart workflows and centralized data management your need for external record keeping is nullified.  Activate here

Inspection Terminology (VIC) –  Terminology changes have been made to the Entry and Exit pdf report.  Tenant has been replaced with Renter and Lessor/Agent has been replaced with Rental Providor/Agent. The text in Section 11 of the new legislation has been added to the front page and additional disclaimers for the tenant about signing are now included on the last signature page..

What’s New
    • Resi Connect Integration – New utility connection service integration, get commissions while helping tenants get their utilities connected. Learn more

    • Compliance (VIC) –  The wording “Gas Heaters” has been updated to “Gas Safety Check” in the property page and compliance workflow.  Also the wording for “RCD/Safety Switches” has been updated to “Electrical Safety”.  This wording update will also reflect in your automated communications sent to contractors from the compliance workflow.

    • Inspection – The entry and exit inspections have been updated in Cloud to show “Extra Information” for WA, QLD and other states.  We are currently working on capturing “Extra Information” required for VIC’s new legislation.

    • Water Charging – You now have the option to select Excess Consumption under the Charge for water section of your tenant agreement.
What’s New
    • Maintenance Pro – We’ve simplified the way for you to get to the Maintenance Pro dashboard so it’s now quicker to get to what really matters. Learn more

    • Maintenance Pro – Now part of Console SMS Plans, you can turn on SMS in Maintenance Pro and easily share real-time updates with your owners, tenants, and trades so nothing is missed and repairs are resolved quicker. Learn more

       

    • Snug Integration – Power up you tenancy application workflow with the new Snug integration, now available in Cloud.  Learn more

    • Console Go Inspect – You can now duplicate an entire previous inspection, mark areas done to track your progress, easily notify tenants when their inspection starts and finishes and check keys out and back in balk.  Learn More

    • Rent Reviews – Add rent reviews & changes directly from the Tenant Agreement.  Learn More

    • Property Features – Additional property features can now be added to a property.  Learn More
What’s New
    • Console Pay Failed Payments – Manage failed payments from one screen Learn More

    • Console Pay in Workflows – Console Pay is now part of the lease renewal and vacate workflows. Learn more about Console Pay in Lease Renewals and in Vacates

    • Console Pay Remove Payer – Remove Console Pay payers in one click with automatic payment cancellations.  Learn more

    • Console Pay update one payment – You can now update one payment at a time for recurring rent schedule payments.

    • Tenant App & Console Pay – Tenants can now update their payment method directly in the tenant app.  Learn more

What’s New
    • Bulk receipting – We’ve reduced the risk of accidentally receipting other funds (e.g. invoices, bond, etc) to rent and no longer pre-select the option Automatically select amounts that are part payments of rent in Settings > Banking.  Learn More

    • Inspection Fee – Set up Inspection Fees for Routines and Entry/Exits.  Cloud will automatically charge the fee on close of inspection. Learn More

       

    • Console Pay Invoice Payer Preference – Track tenant’s invoice preference.  Learn more
    • Notifications – You will now receive a notification, with a red dot on the communication icon, when an owner or tenant responds to a lease renewal intent.

       

    • Full Tenant Ledger – Download tenant deposit reports for full tenancy periods.  Access via Accounts > Reports > Full Tenant Ledger.

       

    • Fraud DetectionIdentify and be notified when a potential fraud payment is madeLearn more

       

    • Property Inspection Manager (PIM) IntegrationNew inspection integration available.  Property Inspection Manager offers a native app inspection service. Learn more
Announcements
    • Commercial is coming soon! This will be an optional, paid add-on feature with full commercial functionality for agencies that manage commercial properties, or a mix of both commercial and residential. Want to see how it works? Check out this on-demand webinar.
    • Handling repairs is now easier—Recent Maintenance Pro upgrades mean it’s a breeze managing repair job requests. Discover more benefits on the product feature page

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