Real estate training specialists Complete Real Estate Services Qld (CRES) and Australian real estate software firm Console announce training partnership. CRES are the first real estate training specialists certified to provide third party training to agencies using or migrating to Console Cloud.
Console Cloud is one of Australia’s fastest-growing real estate software platforms. Consequently, demand for Console Cloud training and support for new clients is rapidly increasing. To maintain this momentum, CRES have become certified Console Cloud trainers qualified to deliver expert onboarding and training courses to new and existing Console customers. Importantly, this move also supports the large number of Property Management and real estate agencies moving to Console Cloud.
Console Cloud has welcomed nearly 1100 new agencies to the platform between January 2019 and Jan 2020. A percentage of our valued new customers are scheduled to go live in the months leading up to 1 July 2020. As a result, this means onboarding and training has to be delivered to new clients at an unprecedented scale. To support this growth spurt, Console partnered with highly regarded real estate industry training provider CRES. CRES are one of a growing number of new Console Cloud partnerships, which, among others, include Victorian electronic forms provider Forms Live.
Complete Real Estate Services has been training real estate agencies across Australia and New Zealand in trust accounting and software since 2004. According to Chief Operating Officer Fiona Davis, the reasons for choosing Complete Real Estate Services were clear. “For us, it was important to partner with a team that shares our passion for customer success, and can deliver service of the highest standard to property professionals. Complete Real Estate Services absolutely share that belief, and their reputation and track record is proof of that.”
Meanwhile, Complete Real Estate Services Director Helen Rolfe says that the firm’s guiding philosophy is “To provide an outstanding customer service experience for our clients. We ensure that no questions are left unanswered."
And according to Partnerships Manager Natasha Anich,“This [CRES’s] ethos and delivery of service aligns well with Console. That is why we believe this partnership is a great fit for our clients.”
For us, it was important to partner with a team that shares our passion for customer success, and can deliver service of the highest standard to property professionals. Complete Real Estate Services absolutely share that belief, and their reputation and track record is proof of that.” —Fiona Davis.
Console has now formalised a certification process for Console Cloud trainers. Accordingly, the entire team at CRES has taken the training and become certified, which puts them in a different class of educators and training to their peers.
Why use a certified Console Cloud trainer? Well, hiring a qualified expert who has partnered with the software they're teaching ensures that your staff are armed with up-to-date knowledge about the platform, and can take full advantage of its features. In other words, expert Console Cloud trainers can provide a better training experience to other third parties, and provide peace of mind for our clients.
Training by Console and our certified training partners can be provided on site or remotely. That means no matter where you’re based, Console Cloud has a training solution for you and your team.
Interested in becoming a Console Cloud trainer? Contact us to learn more.
Console is a leading Australian provider of real estate sales, property management, and trust accounting software. Console was proudly founded in 1992 in Brisbane, Queensland, and has evolved from selling server-based trust accounting systems, to developing SaaS Property Management, real estate sales, and advanced trust accounting software.
Today, Console employs nearly 200 people across Australia.
Contact for more information: Natasha Anich, Partnerships Manager—Console.