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Customer service hours
Mon-Fri 6.30am to 7.00pm AEST
Daylight savings hours from Mon 8 October: 5:30am to 7.00pm AEST
Live chat service hours
Mon-Fri 7.30am to 5.30pm AEST
Upcoming public holidays
Mon 7 Oct Queen's birthday holiday—customer service hours as usual.
Fri 22 Nov Staff Christmas Party—all customer service channels close at 5:30pm AEST.
Wed 25 Dec Christmas Day—closed.
Thu 26 Dec Boxing Day—closed.