Technology has become an increasingly important tool for property managers who want to stay ahead of the curve. But for agencies—both large and small—it can be difficult to identify where trends are moving before it’s too late.

Last year, we surveyed hundreds of real estate professionals to find out how technology is affecting the industry, and what concerns are motivating agencies to move towards newer, and more technology-focused ways of operating.

Our eBook, Property Management in the Customer Experience Economy, provides an in-depth, research-driven analysis of our survey results. We highlight how property management agencies are harnessing technology to succeed in the face of rapidly changing customer expectations, and offer advice to others looking to do the same. This includes:

• What customer experience means for agencies
• Identifying opportunities to adopt new tech
• Priorities for smaller and larger agencies
• Australia-wide trends affecting the industry
• What’s coming in the future