Technology

Why it’s time to move to a cloud-based property management system

Across Australia, thousands of agencies are making the move to cloud-based property management software. And they’re not alone. In fact, according to the ABS, the number of Australian businesses harnessing cloud computing jumped from 31% in 2015-16 to 42% in 2017-18, with businesses of 200 or more employees being the keenest adopters. But whether your…

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Buyer’s guide to property management software

https://www.console.com.au/wp-content/uploads/2020/03/CG00622_Buyers-Guide_Ebook_v2-260320.pdf

Introduction to the buyer’s guide to property management software Amid the COVID-19 outbreak, agencies are moving faster than ever to cloud-based property management software platforms so they can work remotely in the coming months. While admittedly this new ebook, Buyer’s guide to property management software, was written for agencies with more time up their sleeves,…

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What is your NPS, and how can it help slow landlord churn?

NPS and why landlords leave

Preventing landlord churn Keeping owners on your rent roll has never been more important. We’ve spoken before about the rising importance of customer experience in property management. And while we’re experiencing a pandemic right now, rest assured that there are, and still will be landlords, renters, and property managers—during the crisis, and after.  How that…

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How Console Cloud Empowers Working From Home

Recently, and perhaps unsurprisingly, we’ve been fielding lots of questions from our clients about working from home. That’s why we created a no-nonsense guide to how to make the most of it, which you can find here. But alongside this general advice, there’s plenty that Console Cloud can do to help make this shift easier…

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Your No-Nonsense Guide to Working from Home

WFH

While working remotely has become almost ubiquitous in some industries, it’s still building traction in property management. Unless you count fielding calls from tenants, owners, and colleagues on your mobile, that is. But in an increasingly connected world of cloud-based software and integrated smartphone apps, many agencies are embracing a more flexible way of working.…

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Highlights from the Summer Release Webinar

2020 Summer Webinar

In our mission to power greater success for property managers, trust accountants, and principals across Australia and New Zealand, we’re constantly adding new features and upgrades to Console Cloud. And the last three months were no exception. From an upgraded lease renewal workflow and Forms Live integration to brand-new key management and KPI reporting capabilities,…

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6 Trends hitting real estate + property management in 2020

2020: 6 marketing trends you'll want to know about in 2020

2020 will not be the year of AI, but you’re sure going to hear a lot about it. While AI, augmented reality and things like blockchain work on closing the gap between market promise and market reality, plenty of other important trends are set to hit the Australian real estate sector in 2020. Here are…

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Highlights from the spring release webinar

Cloud Webinar

It might be the tail end of the year, but there was no lack of fresh features in Console Cloud this spring… Let’s take a quick look at what we showed off. As always, if you’d like to skip straight to the recording we won’t hold it against you.   Less reading, more watching. Show…

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What are workflows in property management software?

workflows in console cloud property management software: a conceptual snapshot

What is a workflow exactly? Workflows are simply a smarter way of managing property management processes in real estate software. That’s why workflows tend to be named after work processes that most property managers already do. Take for example some of Console Cloud’s workflows: there’s one each for maintenance, tenant on-boarding, lease renewals, vacates, inspections,…

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How to get the most out of Plezzel if you’re a WebChoice customer

Webchoice customers

Real estate marketing isn’t everybody’s schtick. But every real estate business, if they intend to survive, needs a marketing engine to drive new leads, property managements, and sales.  But where to begin? Such a significant barrier to entry for many businesses is the amount of set-up costs, and the lack of integration of new tech…

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Highlights from the winter release webinar

Cloud Webinar

The Console Cloud Winter Release Webinar was our biggest yet, in more ways than one. With more than 700 live viewers, flash new production equipment, and (most importantly) an absolutely feature-packed release, this was not a webinar to miss. But if you find yourself needing a recap on what’s new to Console Cloud this season,…

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Let’s talk about Viatek ScanAssist

Console Gateway & Viatek ScanAssist partnership

What is Viatek ScanAssist? Viatek ScanAssist is an add-on exclusive to our feature-rich trust accounting software, Gateway. It uses OCR (optical character recognition) technology to capture invoice details from scanned images, and feeds them into the right fields of your invoice payments window. It also files a PDF copy of the scanned invoice against the…

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What is OCR, and how does Viatek ScanAssist work?

OCR and ScanAssist

What is OCR (optical character recognition) Optical character recognition (or OCR) is the term used for software that picks up printed and handwritten characters in a scanned image, and translates them into digital text. It lets computers ‘read’ documents, so that humans don’t need to manually type it all in.  Once a physical document has…

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Real estate website trends we’re seeing in 2019

real estate website trends 2019

Probably the single most important marketing channel for real estate businesses is your website. Besides driving leads, your website does a lot of other heavy lifting for your business too. It builds trust and credibility; it houses your listings and services; it drives lead generation; it lets your prospects contact you. In short, your website…

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Highlights from the Autumn Release Webinar

Autumn Release Webinar

We’ve released so many exciting new features this season in Console Cloud. If you missed our Autumn Release Webinar, (or even if you didn’t), we launched a number of powerful features our customers have been waiting for. There’s a new tenant selection workflow, bulk email and SMS, online document storage and filing, better forms integration,…

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When to send letters, and the future of email

the future of email

Stuck in the middle with… mail There are those who embrace email, and there are those who don’t. And stuck in the middle between these groups are property managers. Mail was an early casualty in the digital revolution, and yet debate over when and to whom it should be sent persists. Why? It’s about customer…

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The five qualities of highly effective software migrations

5 qualities of highly effective migrations

We’ve analysed hundreds of property management software migrations and upgrades, and this is what we discovered. During the 2018-2019 financial year, we’ve released a staggering number of valuable new features for property managers into Console Cloud. And with all these new features available, we’re seeing an influx in agencies migrating their property management data across…

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What is web hosting, and what’s so different about real estate websites?

image by Laura Ockel @viazavier

What the bleep is website hosting, anyway? Your website hosting is where you store all the images and files that comprise your website. Your domain is the www. etcetera that is your official address on the world wide web. Basically, if your hosting service does what it’s supposed to, everything loads quickly, and your visitor sticks…

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Media Release: Console launches ANZ PropTech study

Media Release 25 January 2019 Console launches Australia and New Zealand PropTech study Today, Console launched the Australian & New Zealand 2019 PropTech Survey to more than 10,000 professionals within the real estate sector. The study is designed to understand how disruptive advances in property technology are affecting the viability and bottom line of agencies…

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Property management: the next 12 months

next-12-months-future-property-management

It seems every other day someone will write about AI or VR as ‘the future of property management.’ While they rave breathlessly about agent-less inspections and facial recognition of the future, they miss the forest for the proverbial trees. The conditions for a colossal industry shake-up are already here. Exciting as robots and machine learning…

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The ultimate pre-holiday checklist for property managers

The Ultimate PM pre-holiday checklist

You made it. It’s almost time to go on holidays. If you’re logging off for the rest of the year pretty soon, make sure you’ve got these items ticked off your list first. So let’s get to it: The Ultimate Pre-Holiday Checklist for PMs—no matter which software you’re using. 1. Make sure you’ve rescheduled any routine…

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Australia’s new decryption legislation: what everyone should know

Decryption legislation - what you need to know

Australia’s new decryption legislation: another dent in our digital privacy and security New legislation intended to fight crime gives government agencies the power to invade Australians’ digital privacy, and opens data to attack by hackers. Imagine Apple secretly giving the federal police access to all your iMessages on your mobile phone. Imagine installing a WhatsApp…

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The Rental Arrears Workflow in Console Cloud

Rental Arrears Workflow

The property management revolution is here. That’s because the Rental Arrears Workflow has just been launched in Console Cloud. So let’s explain what the Rental Arrears Workflow does, and how it is going to deliver radical productivity gains for property managers.  You have probably heard of or used the term workflow before. At Console, we…

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The Lease Renewals Workflow in Console Cloud

Lease Renewal Workflow

The property management revolution is here. Workflows have just been launched in Console Cloud. In this article, we explain what the new lease renewals workflow does, and how it’s going to revolutionise property management. Let’s start by explaining what a workflow is, in the sense that we talk about them in Console Cloud. We’re guessing…

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Infographic: How property managers are using the Console App

Property Management App

The Console App In April this year, we released our first app. Built to integrate with Console Cloud, the app schedules and records inspections from your smartphone. The app then talks to Console Cloud, and uploads that information live to your records. That’s the beauty of cloud-based property management software: instant information transfers. Besides transferring…

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Clean desk, clear mind: how your agency can go paperless

Clean desk, clear mind: how to go paperless

Clean desk, clear mind You’ve heard this advice before: go paperless. You have probably also heard the reasons why. To go paperless means instant cost savings, conservation of space, and less time spent looking for files. It’s a win for data security too, with the right protections in place. Digital files are harder to steal,…

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Cloud software explained, in plain English

cloud computing Cloud software explained in plain english

Still foggy on what cloud computing actually means? Here’s the definitive guide to what it means to be in the cloud, and why it’s such a big deal. Cloud software is… Cloud software is any software that lives on the internet. Instead of downloading a copy of a program (as you might with say, Microsoft…

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Facebook Pixel for absolute beginners

facebook-pixel

Have you ever wondered how that pair of shoes you viewed online starts following you around on Facebook for weeks after you left the site? The answer is Facebook Pixel. We’re going to show you why it’s a great tool for real estate agencies, and where to go to get yours set up. Let’s assume…

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4 Real estate website trends to watch

7-real-estate-website-trends

We love beautiful web design. After all, it’s what our WebChoice designers do for a living. To stay ahead of the competition, we’re always looking out for real estate websites that inspire, awe and (occasionally) entertain us. This is what we’ve seen so far this year. 1. Smarter mobile websites As of March 26 this…

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