Picking a real estate podcast to listen to in 2020

Last Updated on July 27, 2020 If you don’t listen to podcasts regularly, there’s a good chance that someone you know does. In fact, according to Deloitte, 1.6 million Australians now regularly download podcasts, with the market set to generate almost $50 million in revenue by the end of 2020. And while the majority of…

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Top 10 property management skills and qualities

Last Updated on July 27, 2020 The days of property management simply being a case of finding tenants, collecting rent, and performing inspections are well and truly over, if they ever really existed at all. The modern property manager now wears more hats—and requires more skills—than ever. New to property management, brushing up for that…

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Insights Plus sets new standard in real estate business intelligence

Last Updated on July 27, 2020 Traditional reporting vs business intelligence Reporting is an essential part of a successful business culture. Looking back on performance and identifying what worked and what didn’t is at the heart of how agencies refine their strategies. After all, it’s hard to know if you’re growing (or shrinking) as a…

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How Console Cloud Empowers Working From Home

Last Updated on July 27, 2020 Recently, and perhaps unsurprisingly, we’ve been fielding lots of questions from our clients about working from home. That’s why we created a no-nonsense guide to how to make the most of it, which you can find here. But alongside this general advice, there’s plenty that Console Cloud can do…

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Your No-Nonsense Guide to Working from Home


Last Updated on July 27, 2020 While working remotely has become almost ubiquitous in some industries, it’s still building traction in property management. Unless you count fielding calls from tenants, owners, and colleagues on your mobile, that is. But in an increasingly connected world of cloud-based software and integrated smartphone apps, many agencies are embracing…

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Highlights from the Summer Release Webinar

2020 Summer Webinar

Last Updated on July 27, 2020 In our mission to power greater success for property managers, trust accountants, and principals across Australia and New Zealand, we’re constantly adding new features and upgrades to Console Cloud. And the last three months were no exception. From an upgraded lease renewal workflow and Forms Live integration to brand-new…

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The best pre-holiday checklist for property managers

best pre-holiday checklist for property managers feature image

Last Updated on July 27, 2020 There’s nothing better than going on holidays with a strong finish to the year, and knowing you’ve left minimal work for your colleagues to take care of.   But sometimes—and especially at the end of the year, when your brain has left the building and you’re pretty tuckered out…

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Spotlight Webinar Wrap-Up: PJ Salami from Harcourts Astute


Last Updated on July 27, 2020 In October 2018, PJ Salami and the team at Harcourts Astute in Paddington, Queensland made the move to Console Cloud. We recently invited PJ into our office for the first-ever Console Cloud Spotlight Webinar to find out first-hand what he and his office thought of the property management software.…

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6 ways to deliver better CX in property management

CX economy feature image 6 layers of water for 6 CX goals

Last Updated on July 27, 2020 We now live in a customer experience (CX) economy. Earlier this year, we interviewed Macquarie’s Domonic Thompson to get his predictions on the future of the property management industry. In particular, he predicted the move towards a relationship-based economy. This is where landlords would pick and choose their property…

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Highlights from the Autumn Release Webinar

Autumn Release Webinar

Last Updated on July 27, 2020 We’ve released so many exciting new features this season in Console Cloud. If you missed our Autumn Release Webinar, (or even if you didn’t), we launched a number of powerful features our customers have been waiting for. There’s a new tenant selection workflow, bulk email and SMS, online document…

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The ultimate pre-holiday checklist for property managers

The Ultimate PM pre-holiday checklist

Last Updated on July 27, 2020 You made it. It’s almost time to go on holidays. If you’re logging off for the rest of the year pretty soon, make sure you’ve got these items ticked off your list first. So let’s get to it: The Ultimate Pre-Holiday Checklist for PMs—no matter which software you’re using.…

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The Rental Arrears Workflow in Console Cloud

Rental Arrears Workflow

Last Updated on July 27, 2020 The property management revolution is here. That’s because the Rental Arrears Workflow has just been launched in Console Cloud. So let’s explain what the Rental Arrears Workflow does, and how it is going to deliver radical productivity gains for property managers.  You have probably heard of or used the…

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The Lease Renewals Workflow in Console Cloud

Lease Renewal Workflow

Last Updated on July 27, 2020 The property management revolution is here. Workflows have just been launched in Console Cloud. In this article, we explain what the new lease renewals workflow does, and how it’s going to revolutionise property management. Let’s start by explaining what a workflow is, in the sense that we talk about…

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Clean desk, clear mind: how your agency can go paperless

Clean desk, clear mind: how to go paperless

Last Updated on July 27, 2020 Clean desk, clear mind You’ve heard this advice before: go paperless. You have probably also heard the reasons why. To go paperless means instant cost savings, conservation of space, and less time spent looking for files. It’s a win for data security too, with the right protections in place.…

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How to be the best manager for your agency


Last Updated on July 27, 2020 Written by James Stone If you’re a manager growing your independent agency, you may not be ready to hire a full-time HR professional. That puts you in the same boat as about 97.4% of other Australian businesses. So what is the secret to being the best manager you can be,…

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How to change property owner details without duplicating entries

Change Owner Property Details Console Cloud

Last Updated on July 27, 2020 It’s common enough for a rental property in your portfolio to be sold to a new owner, and of course it’s great news when they decide to keep managing it through your business. Hooray—you’re not losing money. The difficulty with a change in ownership, of course, arrives at the…

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5 Productivity hacks to live by this financial year

Productivity Hacks Console

Last Updated on July 27, 2020 New financial year, new you. If you’re a property manager looking for ways to boost your productivity and bottom line this financial year, we’ve got you covered. Let’s begin with a hard truth: Just say no is unhelpful advice. Chances are, you’ve already heard of its managerial equivalent, also known as…

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Tips to building your brand presence online (without breaking the bank)

Building a brand

Last Updated on July 27, 2020 There’s no argument that technology is changing the way we manage properties, we’ve dedicated a whole blog article to that topic alone. What technology also allows us to do, is build an online presence that ensures the people that we want to do business with are the ones that we’re targeting,…

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Customer Satisfaction versus Customer Loyalty

customer satisfaction versus loyalty

Last Updated on July 27, 2020 Customer Satisfaction and Customer Loyalty are NOT the same thing. Most successful businesses will tell you that the key to their growth is healthy client relationships because that’s what sets them apart from their competitors. Ask the same companies what they’re doing to track their customer loyalty, experience, or…

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4 Benefits of automation in business.

Automation Property Management

Last Updated on July 27, 2020 A lot of businesses talk about automation, and how it makes them more efficient, ‘do more with less’, and (yes, we’re guilty of it, too); ‘grow your business, not your headcount’. From a users perspective, these statements can sound scary. They might leave you wondering whether, if your boss…

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How to be a successful Property Manager in a challenging market

Successful Property Manager

Last Updated on July 27, 2020 There will come a time in any Property Manager’s life where the market shifts, vacancy rates increase, rents decrease and your property portfolio looks a little worse for wear. But, if there’s one thing we’ve learned from the past, it’s that the property market is volatile, and at some…

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5 Tips to Help You Maintain a Quality Customer Database

Data Quality

Last Updated on July 29, 2019 Your customer database is without a doubt one of the most valuable resources within your business. Today’s enquiry could be tomorrow’s landlord, first home buyer or up-grader, after all. So, if you capture the details of that enquiry and add it to your database, you are starting the journey…

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5 Ways Your Website Can Attract Quality Tenants

High Quality Real Estate Website High Quality Tenants

Last Updated on May 1, 2020 Finding a reliable and respectable tenant who will look after your client’s property is imperative to being a successful Property Manager. And these days, one of the best ways to find quality tenants is by having a top-notch website to attract them. In the real estate world, we know…

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How to build a list of reliable tradies, and keep them.

Reliable Tradies List

Last Updated on July 27, 2020 Building a list of reliable tradies We recently spoke about 5 signs that you have great tradies in your network, and how important that network is to your business. As a Property Manager, or even an agency Principal – having good tradies can increase work efficiencies and decrease stress, confusion,…

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5 Signs You’ve Got Great Trade Suppliers in your Network

Trade Suppliers Property Maintenance & Repairs

Last Updated on July 27, 2020 Every property manager should have a list of trusted trade suppliers they can choose from for property maintenance and emergency repairs. Having a solid tradie network you can rely on will help you streamline your daily tasks and increase your efficiency. You won’t have to waste time trying to…

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Buying a rent roll: what to consider

What to consider when buying a rent roll

Last Updated on July 27, 2020 We’ve already looked at the things you can do before selling your rent roll to make sure you’re ducks are in a row, and now it’s time to talk about buying a rent roll. Buying a rent roll is a big decision, no question. Whether you’re currently running an agency and…

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Numbers talk: What is my rent roll worth?

Rent Roll

Last Updated on July 27, 2020 The rent roll value is a number many Principals don’t know, and a task that is often hard to tackle if you don’t know where to start. We recently spoke on our blog (here) about some of the top considerations that Principals should look at if they’re thinking about…

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