Posts by Console

What are workflows in property management software?

workflows in console cloud property management software: a conceptual snapshot

What is a workflow exactly? Workflows are simply a smarter way of managing property management processes in real estate software. That’s why workflows tend to be named after work processes that most property managers already do. Take for example some of Console Cloud’s workflows: there’s one each for maintenance, tenant on-boarding, lease renewals, vacates, inspections,…

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What is your rent roll worth? Interview with Dean Yeo: part 1

What is your rent roll worth? Interview with Dean Yeo, part 1 What are the right questions to ask when purchasing a rent roll? How can you prepare to sell one? What is your rent roll worth? If you’ve ever pondered the big questions of property management, well we know someone who can answer them. …

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6 ways to deliver better CX in property management

CX economy feature image 6 layers of water for 6 CX goals

We now live in a customer experience (CX) economy. Earlier this year, we interviewed Macquarie’s Domonic Thompson to get his predictions on the future of the property management industry. In particular, he predicted the move towards a relationship-based economy. This is where landlords would pick and choose their property management agency based on their customer…

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Calculating rent arrears: two methods, two different results

calculating rent arrears

Until recently in Console Cloud, rent arrears could only be calculated on a per day basis. This means when a tenant is one day in arrears, the amount they owe will be calculated as one day’s rent.  This method suited most Australian agencies just fine… unless they lived in Western Australia or Victoria. Rent arrears…

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How to get the most out of Plezzel if you’re a WebChoice customer

Webchoice customers

Real estate marketing isn’t everybody’s schtick. But every real estate business, if they intend to survive, needs a marketing engine to drive new leads, property managements, and sales.  But where to begin? Such a significant barrier to entry for many businesses is the amount of set-up costs, and the lack of integration of new tech…

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Highlights from the winter release webinar

Cloud Webinar

The Console Cloud Winter Release Webinar was our biggest yet, in more ways than one. With more than 700 live viewers, flash new production equipment, and (most importantly) an absolutely feature-packed release, this was not a webinar to miss. But if you find yourself needing a recap on what’s new to Console Cloud this season,…

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Let’s talk about Viatek ScanAssist

Console Gateway & Viatek ScanAssist partnership

What is Viatek ScanAssist? Viatek ScanAssist is an add-on exclusive to our feature-rich trust accounting software, Gateway. It uses OCR (optical character recognition) technology to capture invoice details from scanned images, and feeds them into the right fields of your invoice payments window. It also files a PDF copy of the scanned invoice against the…

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What is OCR, and how does Viatek ScanAssist work?

OCR and ScanAssist

What is OCR (optical character recognition) Optical character recognition (or OCR) is the term used for software that picks up printed and handwritten characters in a scanned image, and translates them into digital text. It lets computers ‘read’ documents, so that humans don’t need to manually type it all in.  Once a physical document has…

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