GatewayLive Helpful Tools in the Gateway Help Menu

The Gateway help menu now gives you access to training material, knowledge base articles, SQL views and it also allows you to book training workshops! This way if you encounter a problem or find you need extra help with a particular function you can get that information in a couple of clicks.

  1. Firstly, you need to ensure you are signed up for our new website. To do this you can go to and select LOGIN


2. Scroll down and you will see an option to ‘Sign up now

3. You will have the change to enter your details


4. Now that you have signed up to the website, you will be able to access the different items in the help menu.

Below are a list of the different items and steps on how to utilise them.

Knowledge Base

Save time by using our Knowledge Base!

When selecting HELP> Knowledge Base a new webpage will open taking you directly to our Knowledge base.

You can type in the error you are receiving or the query that you have. This will search our Knowledge Base for you and will produce the different articles we have that can help you with your issue.

Online Training Portal

If you are the type of person who likes to learn at your own speed then the Online Training Portal is for you!

When selecting Help> Online Training Portal a webpage will open that will direct to login or register for our Online Training Portal.

The Online Training Portal is a great tool if you want to brush up on your Gateway Knowledge or if you have new staff needing to learn Gateway.

Book Events and Workshops

If you prefer learning with a trainer available then our workshops and webinars will suit you. When selecting Help> Book Events and Workshops a new webpage will open that will inform you on our workshops and webinars that are running in the future. From there you will be able to sign up to the relevant event.

Custom SQL Views

Gateway is a very customisable program, by customising views you will have more control over your database and the files stored in your database.

When selecting Help> Custom SQL views you will be directed to the web page that lists all of the views you can customise


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