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New addition to the Console team
Angela Skinner joins Console as an expert Trainer
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Creating Brochures and Window Cards in Gateway
Learn how to create your brochures and window cards in Gateway with our step-by-step guide
+ read more |
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Need help understanding an Owners Statement?
If you ever feel a little daunted or confused when reading an Owners Statement, this guide is for you. It explains each component of the statement, making it easy for you to understand.
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Coffee Break
Snippets of news and information, to keep you in the loop, and short enough to read over a cup of coffee!
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Dos and Don'ts of online forums
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- Do take your time in posting your first message to the group. Do consider observing (referred to as ‘lurking’) for a short period or browsing previous conversations to get a feel for the group.
- Don't send a long personal introduction or biography to the list when you first join, unless the list guidelines suggest for you to do so.
- Do use a signature (sig) file to help identify yourself and provide some insight into who you are. Signature files are the several lines of text that your email software attaches to the end of all your email. Sig files usually contain your name, your affiliation, and some sort of promotional or personal message.
- Don't post your comments in ALL CAPS. Capitalization is used for emphasis in discussion groups, and all caps is the equivalent to shouting.
- Don't attempt to attach files when sending a message to the group. And don't try any other fancy formatting (such as bolding, underlining, etc.), as many mail readers cannot properly display this type of formatting.
- Do consider emailing specific members of the list directly, rather than sending a message meant for just a few to the entire list. (Do this when sending a personal message or response, requesting specific information, etc.)
- Do keep your messages as concise and relevant to the group as possible.
- Don't be too strong or forceful in your early messages, and don't be demanding or pushy
- Do showcase your knowledge and insights, but don't send a commercial about yourself
- Don't get discouraged if a member ‘flames’ (a ‘flame is a hostile or insulting comment) you for something you posted to the group, but do learn from the experience. And do ignore the temptation to flame them back.
- Do be respectful and tolerant of others' ideas and opinions.
- Don't be afraid to ask for help from the group.
- Remember, the written word can sometimes be easily misconstrued, don't jump to conclusions about another person's intent in posting an unclear comment. When in doubt, ask for clarification.
- Do avoid sarcasm as much as possible (to avoid being misunderstood).
- Do be respectful. Internet etiquette is similar to standard etiquette in this area. Appreciate that your opinion is one of many. You can disagree with another person without being disrespectful or rude online.
- Don't just be a user; do try to help other group members whenever possible. Networking should be mutually beneficial in the long-run.
- Do say online exactly what you would say in person. In other words, if you wouldn't say it to the person's face in front of your Grandmother, you shouldn't type it into a forum.
- Do consider starting your own discussion group if the need arises. If a group gets too large or splintered, or you can't find a group for your specific interests or field, consider starting one yourself.
- Do ignore trolls. A ‘troll’ is a person who posts outrageous messages to bait people to answer with the aim of creating ‘flaming discussions’ (or arguments online).
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